1. Onsite Courses and Training Services
a. Course Cancellation and Rescheduling:
- If you need to cancel or reschedule your onsite course, please notify us at least 7 days prior to the course start date. Cancellations made within 7 days of the course will not be eligible for a refund. Rescheduling will be accommodated depending on availability.
- A one-time reschedule will be allowed at no additional charge, but further reschedules may incur a fee.
b. Refund Eligibility:
- Refunds are available within 7 days of the purchase date if you have not attended any course sessions. If you attend any part of the course, no refund will be granted unless the course content or instructor fails to meet the agreed-upon standards.
- If the course is canceled by us for any reason, a full refund will be issued.
c. Course Content and Delivery Issues:
- If the course content is significantly different from what was described or there are technical or instructional issues that cannot be resolved, you may request a refund within 7 days of the start date. Verification may be required.
2. Digital Marketing Services
a. Service Delivery and Satisfaction:
- We strive to deliver the best digital marketing services (e.g., SEO, Social Media Marketing, etc.) tailored to your business. If you are not satisfied with the results of the services, please contact us within 7 days of receiving the final report or service delivery. We will evaluate the issue and work with you to make adjustments or offer additional services if necessary.
b. Refunds/Returns:
- Refunds will not be granted for digital marketing services after delivery. However, we are committed to improving service outcomes, and in case of an unsatisfactory experience, we will provide additional efforts to correct the situation.
c. Project Termination:
- If either party chooses to terminate the service before completion, we will refund the remaining balance, minus any services already delivered or costs incurred.
3. Printing Solutions
a. Order Accuracy:
- We strive for accuracy in all print orders (e.g., business cards, brochures, posters, etc.). If you receive printed products that are damaged, misprinted, or incorrect due to our error, we will correct the issue at no additional cost.
b. Proof Approval:
- Once you approve the proof (digital mock-up), we begin production. Any errors in the final product due to unapproved changes or mistakes made after proof approval are not eligible for a refund or return.
c. Refunds/Returns:
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require photos of the damaged item(s) for verification and to process your return or exchange. Refunds will be issued only if we are unable to correct the issue or provide a replacement.
d. Cancellations:
- Cancellations are allowed only within 24 hours of order placement before production begins. Once production has started, cancellations will not be accepted.
4. General Terms
A. Non-refundable Items:
- Digital courses or training content once accessed or attended.
- Customized print products or services (e.g., custom-designed marketing materials, custom branding services).
- Specially ordered materials or products.
- Services that have been completed or partially delivered (e.g., completed digital marketing campaigns, or printed orders).
B. Inspection and Approval:
- Please inspect your purchased courses, training materials, or printed products immediately upon access or delivery. If there are any issues (such as incorrect content or misprinted materials), contact us immediately to resolve the situation.
c. Refund Process:
- Refunds will typically be processed within 10-14 business days after the return or issue has been verified. Refunds will be credited to the original method of payment.
d. Shipping/Delivery Costs:
- Shipping charges are non-refundable unless the return is due to an error on our part. If you received a defective or incorrect product, we will cover the cost of return shipping. You must keep all original packaging to facilitate the return process.
5. How to Request a Refund or Return
a. Contact Us:
- Reach out to our customer support team via phone or email within the timeframe specified above. Include your order number, a description of the issue, and any relevant photos or details about the service.
b. Return Authorization:
- After evaluating your case, we will provide instructions for returning the product or resolving the issue. Please do not return any items without receiving prior approval.
c. Resolution:
- Once we receive the returned product or confirm the issue, we will either issue a replacement, provide a repair, or offer a refund as applicable.
6. Why We Don’t Offer Full Refunds on Custom Services
- Custom products and services (e.g., personalized print materials, custom-designed marketing strategies, custom training sessions) are created specifically for your needs. As these services are tailored to your unique requirements, full refunds are not possible once the service or production process has started. However, we are committed to working with you to resolve any issues and ensure your satisfaction with the final result.
