Terms of Service

1. Acceptance of terms

By accessing digitecultra.io or engaging Digitecultra for any service, you agree to these terms. If you don't agree, please don't use our site or services.

2. The services we provide

Digitecultra is a marketing services firm offering: digital marketing, social media management, content marketing, web and app development, motion and graphic design, brand management, print and manufacturing, and AI and automation. Each engagement is governed by a Statement of Work (SOW) signed separately.

3. Engagement and payment terms

• Projects: 50% deposit before work begins. 50% on delivery. Specific milestones may apply per SOW.
• Retainers: Monthly in advance. 3-month minimum unless otherwise agreed. 30 days notice to cancel after minimum.
• Currencies: AED, GBP, USD, or EUR per the SOW.
• Late payment: 1.5% per month interest on overdue invoices. Work may be paused after 14 days of non-payment.

4. Intellectual property

On full payment, the final deliverables we create for you are yours. We retain ownership of: pre-existing methodologies, internal templates and processes, any third-party assets licensed (we'll flag these), and the right to feature the work in our portfolio with reasonable confidentiality.

5. Confidentiality

Both parties agree to keep confidential information (including business plans, financial data, strategic plans) confidential. NDAs can be signed separately. This obligation continues for 3 years after our engagement ends.

6. Warranties

We warrant that we'll perform services with reasonable skill and care. We make no warranty that marketing campaigns will achieve specific outcomes — marketing involves variables outside our control. Where forecasts are provided, they're our best estimate based on available data and should be treated as such.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to fees paid in the 6 months preceding the claim. We are not liable for indirect or consequential losses (e.g. lost profits, reputational damage).

8. Termination

Either party may terminate an engagement for material breach with 14 days written notice if not remedied. Retainers terminate per Section 3. On termination, you pay for work completed up to the termination date and we transfer all completed deliverables and asset access.

9. Force majeure

Neither party is liable for delays caused by events outside reasonable control (natural disasters, regulatory shutdowns, pandemics, etc.).

10. Governing law

For UAE-based clients: governed by the laws of the Dubai International Financial Centre (DIFC). For UK-based clients: governed by the laws of England and Wales. For other jurisdictions: as specified in your SOW.

11. Dispute resolution

We try to resolve disputes amicably first. If we can't, disputes go to mediation (mandatory), then arbitration or court per the SOW.

12. Changes to these terms

We may update these terms from time to time. Material changes affecting existing engagements are notified to clients in writing.